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Creations With The Wright Touch

Shipping Policy

SHIPPING POLICY

At Creations WIth the Wright Touch, we know you're excited to receive your order, and we work hard to get every order prepared and on its way to you as quickly as possible.

SHIPPING RATES

Shipping charges are calculated based on the specific order and may vary depending on factors such as:

  • Items purchased

  • Package size

  • Package weight

  • Shipping destination

  • Shipping method selected

  • Any special handling or shipping requirements

YOUR APPLICABLE SHIPPING CHARGES WILL BE DISPLAYED AT CHECKOUT BEFORE PAYMENT IS COMPLETED.

Large, oversized, bulk, or special orders may require different shipping arrangements or additional shipping charges. If additional arrangements are required that cannot be calculated at checkout, Creations WIth the Wright Touch will contact you before proceeding.

STANDARD ORDER PROCESSING

We STRIVE TO SHIP STANDARD ORDERS WITHIN 5–7 BUSINESS DAYS.

Please note that WEEKENDS AND POSTAL HOLIDAYS ARE NOT CONSIDERED BUSINESS DAYS.

During periods of high order volume, holidays, special promotions, product availability issues, or other circumstances outside our normal operations, additional processing time may be required.

We will always make every reasonable effort to get your order prepared and shipped as quickly as possible.

CUSTOM & PERSONALIZED ORDERS

Custom and personalized products require additional processing because they are created specifically for you.

When a design proof is required:

PRODUCTION WILL NOT BEGIN UNTIL FINAL DESIGN APPROVAL HAS BEEN RECEIVED.

You will receive a design proof and will have the opportunity to APPROVE DESIGN or REQUEST CHANGES.

Production time begins AFTER FINAL DESIGN APPROVAL, not on the date the original order was placed.

Delays in reviewing your proof, requesting revisions, or providing final approval may delay the production and shipping of your order.

Custom-order production times may vary depending on:

  • Product type

  • Design complexity

  • Number of requested revisions

  • Quantity ordered

  • Material or product availability

  • Current production volume

  • Special-order requirements

Unless we specifically agree otherwise in writing, production and completion dates are ESTIMATES AND ARE NOT GUARANTEED DELIVERY DATES.

PRODUCTION TIME VS. SHIPPING TIME

Please remember that PRODUCTION TIME AND SHIPPING TIME ARE TWO DIFFERENT THINGS.

Production or processing time is the amount of time needed for Creations WIth the Wright Touch to prepare or create your order.

Shipping time begins after your completed order has been transferred to the shipping carrier.

Carrier transit time is NOT INCLUDED in our stated production or processing timeframe.

SHIPPING CONFIRMATION & TRACKING

When tracking is available for your shipment, you will receive shipping confirmation and tracking information after your order has been prepared for shipment.

Please allow time for the shipping carrier to scan and update tracking information after the package has been accepted.

Tracking updates and estimated delivery dates provided by the carrier are controlled by the carrier and may change during transit.

SHIPPING ADDRESS

Customers are responsible for providing a COMPLETE AND ACCURATE SHIPPING ADDRESS when placing an order.

Please carefully review your:

  • Name

  • Street address

  • Apartment, suite, or unit number

  • City

  • State

  • ZIP code

before completing checkout.

If you discover an address error, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.

If a package is returned to Creations WIth the Wright Touch because of an incorrect, incomplete, or undeliverable address provided by the customer, the customer may be responsible for additional shipping charges before the order can be resent.

CARRIER DELAYS

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside our reasonable control.

These may include:

  • Weather

  • Postal or carrier delays

  • Holiday shipping volume

  • Transportation interruptions

  • Natural disasters

  • Incorrect or incomplete delivery information

  • Other carrier-related circumstances

Creations WIth the Wright Touch is not responsible for carrier delays outside our reasonable control.

We will, however, provide available shipment and tracking information to assist you with locating your package.

LOST, MISSING OR DAMAGED PACKAGES

If your tracking information shows that your package is delayed, missing, or delivered but you cannot locate it, please first check the delivery area, household members, neighbors when appropriate, and the shipping carrier's tracking information.

If you believe your package has been lost or damaged during transit, please contact us so we can help determine the appropriate next steps.

For items that arrive DAMAGED, DEFECTIVE, OR INCORRECT, please contact us within 15 DAYS OF DELIVERY in accordance with our RETURN & CUSTOM ORDER POLICY.

Please include your order number, a description of the issue, and clear photographs when applicable.

LARGE, BULK & SPECIAL ORDERS

Large-quantity, oversized, bulk, corporate, or special orders may require different shipping arrangements or additional shipping charges.

When applicable, we will communicate any special shipping requirements or additional charges before proceeding.

LOCAL PICKUP

If local pickup is offered as an option at checkout, customers will be notified when their order is ready.

Please DO NOT ARRIVE FOR PICKUP UNTIL YOU HAVE RECEIVED CONFIRMATION THAT YOUR ORDER IS READY.

Custom orders must complete the applicable proof-approval and production process before they will be available for pickup.

RETURNS

Shipping and return requirements for eligible returns are addressed in our RETURN & CUSTOM ORDER POLICY.

Please review that policy for information regarding eligibility, final-sale merchandise, custom and personalized products, return shipping, damaged or incorrect items, and shop credit.

QUESTIONS ABOUT YOUR ORDER

If you have questions regarding the production, shipping, tracking, or delivery of your order, please contact:

Creations WIth the Wright Touch
7355 S Wilmot Rd, Unit 2301
Tucson, AZ 85756
United States

Thank you for choosing Creations WIth the Wright Touch. We appreciate the opportunity to create something special for you and BRING YOUR VISION TO LIFE!