Return & Store Credit Policy

We understand—sometimes a return is necessary!
We want you to love your purchase from Creations With The Wright Touch. Please review our return policy below before making your purchase.

ELIGIBLE RETURNS & SHOP CREDIT

Eligible items may be returned within 7 days of delivery for store credit only. We do not issue refunds to the original form of payment unless required by applicable law.

To be eligible for return, merchandise must be:

Unworn and unused
Unwashed
In new, original condition
Free from stains, odors, pet hair, makeup, deodorant, or other signs of wear
Returned with original tags and packaging, when applicable

Original shipping charges are NON-REFUNDABLE.

Items that do not meet these requirements may not be accepted.

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect due to an error by CREATIONS WITH THE WRIGHT TOUCH.

Final Sale Items

The following items are FINAL SALE and cannot be returned or exchanged:

Custom and personalized items once the final design proof has been approved and production has begun.

Daily Deals
Pre-orders
Sale or clearance items, including items ending in .99
Items specifically marked Final Sale
Items purchased using a coupon or promotional code, with the exception of new customer and referral codes
Accessories, including jewelry, handbags, hats, hair accessories, and similar items
Gift and home décor items
Special-order items

Custom & Personalized Orders & Design Approval Policy

At Creations With The Wright Touch, we take pride in creating products specifically for you and bringing your vision to life. Because custom and personalized items are created according to each customer's individual selections and specifications, the following policies apply to all custom orders.

All custom and personalized items are FINAL SALE and are not eligible for return, exchange, or store credit unless the item arrives damaged, defective, or an error was made by Creations With The Wright Touch.

Custom items may include, but are not limited to:

Embroidered merchandise
DTF printed merchandise
Sublimated products
Laser engraved or laser-cut products
Personalized apparel and accessories
Items containing names, dates, numbers, monograms, logos, photographs, or custom wording
Specially requested colors, designs, placements, or product combinations
Business, team, organization, event, or group merchandise
Any product created or modified specifically at the customer's request

When placing a custom order, you will be required to accept our CUSTOM ORDER TERMS before the item can be added to your cart.

Before production begins, you will receive a DESIGN PROOF for review.

Please carefully review all details of your proof, including:

Spelling
Names and dates
Numbers
Colors
Layout and design
Placement
Sizing
Quantities
All personalization details

You will have the opportunity to Approve Design or Request Changes before production begins.

By selecting Approve Design and submitting your approval, you confirm that you have carefully reviewed the design proof, that all details are correct, and that you authorize CREATIONS WITH THE WRIGHT TOUCH to begin production.

Once your final design has been approved and production has begun, Changes cannot be Guaranteed and your custome or personalized order becomes final sale.

Errors or details that were clearly displayed in the design proof and subsequently approved by the customer will NOT BE CONSIDERED PRODUCTION ERRORS.

If changes are needed, please select Request changes and provide the requested revisions. A revised proof may be provided for your review and approval before production begins.

PRODUCTION WILL NOT BEGIN UNTIL FINAL DESIGN APPROVAL HAS BEEN RECEIVED.

Please respond to proof requests promptly.

DELAYS IN REVIEWING OR APPROVING YOUR PROOF, may result in delays to the production, completion, or delivery of your order.

Customer-Supplied Artwork & Logos

Customers are responsible for ensuring that artwork, photographs, logos, trademarks, names, or other materials submitted to Creations With The Wright Touch are authorized for their requested use.

By submitting artwork or other materials, the customer represents that they have the necessary permission or rights to use those materials and authorizes Creations With The Wright Touch to reproduce them solely for the purpose of completing the requested order.

We are not responsible for errors or quality issues resulting from low-resolution, blurry, pixelated, incomplete, or otherwise unsuitable customer-supplied artwork when those limitations were disclosed or reasonably visible before production.

COLOR & PRODUCT VARIATIONS

We make every effort to represent colors and designs as accurately as possible. However, colors displayed on phones, tablets, computer monitors, and digital proofs may vary slightly from the finished product.

Colors may also vary depending on the material, garment, printing method, embroidery thread, sublimation process, lighting, or manufacturer.

Minor variations that are a normal result of the production process are not considered defects.

DESIGN PLACEMENT & FINISHED PRODUCTS

Because many of our products are individually created, slight variations in design placement, alignment, sizing, color, or appearance may occur.

Handmade and customized products may not be completely identical from one item to another. Reasonable variations associated with the production method are part of the custom process and are not considered defects.

GARMENT SIZING

Sizing can vary between brands, styles, and manufacturers. Customers are responsible for selecting the appropriate size before placing or approving an order.

When available, please review the applicable size chart before ordering.

Because customized garments cannot generally be resold, an incorrect size selected by the customer does not qualify for a return, exchange, refund, or store credit.

Our Production Error

We stand behind our work.

If Creations With The Wright Touch makes an error and the finished product does not reasonably match the customer's approved design or order specifications, please contact us within 14 days of delivery.

Please provide your order information along with clear photographs showing the issue.

Once the issue has been reviewed and confirmed as our production error, we will work with you to provide an appropriate resolution, which may include correcting or replacing the affected item or another appropriate remedy.

We may request that the original item be returned before a replacement or other resolution is issued.

Order Changes & Cancellations

Once checkout is complete, orders cannot be edited or canceled.

Before completing checkout, please carefully review:

Products and quantities
Sizes and colors
Personalization details
Names, dates, and spelling
Shipping information
All other order details

For custom and personalized orders, design changes may be requested during the proof-review process before final approval and production, provided the requested changes remain within the scope of the original order.

Requests that substantially change the original design or order may result in additional charges.

Damaged, Defective or Incorrect Items

We take pride in the quality of our products. If your custom item arrives damaged, defective, or incorrect due to an error on our part, please contact us within 14 days of delivery and provide photographs to orders@CreationsWithTheWrightTouch.com.

When contacting us, please provide clear photographs showing the problem:

Your order number
The damaged item
The packaging
The shipping label, when applicable
The specific area of damage
Please keep the item and its original packaging until your claim has been reviewed.
A description of the issue
Clear photographs showing the problem

We cannot guarantee replacement, repair, refund, or shop credit for issues reported more than 14 days after delivery.

Normal wear and tear, improper washing or care, accidental damage, misuse, or damage occurring after delivery is not considered a product defect.

For custom and personalized orders, an error that differs from the customer's approved final design proof will be reviewed as a potential production error.

Details that appeared on the proof and were approved by the customer are not considered production error.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error by Creations With The Wright Touch or the item arrived damaged or defective.

We strongly recommend using a trackable shipping method, as we cannot be responsible for return packages that are lost or damaged in transit.

Creations With The Wright Touch is not responsible for return packages that are lost or not delivered to us.

Please send approved returns to:

Creations With The Wright Touch
7355 S Wilmot Rd, Unit 2301
Tucson, AZ 85756

Processing Your Return

Once your return is received, please allow up to 14 business days for inspection and processing.

If your return is approved, your store credit will be issued and you will receive an email confirmation indicating your SHOP CREDIT.

Weekends and holidays are not considered business days.

Please use the tracking information provided by your shipping carrier to confirm that your return has been delivered to us.

Your Approval Matters

We want every custom order to be something you're proud to receive.

By completing your purchase with Creations With The Wright Touch, you acknowledge that you have reviewed and agree to this Return & Store Credit Policy.

Once you approve your design, you are confirming that the information and design shown are correct and that you authorize Creations With The Wright Touch to begin production.

Thank you for choosing Creations With The Wright Touch. We appreciate your business and the opportunity to BRING YOUR VISION TO LIFE!